Frequently Asked Questions

How to Order

When you find something you'd like, press 'Add to Cart'. You'll be taken to a check out page that shows all the items you've ordered, shipping fees and sales tax if applicable. To continue shopping, press 'Continue Shopping'. We accept money orders, personal checks (may delay shipment) major credit cards & PayPal. Contact Us

When and How is My Credit Card Charged?

For your security, we use a credit card payment gateway to process your charge. This way no one ever sees your card information. Your payment is processed when you place your order. If there is a delay of more than a few days in shipping your order, if you'd like to have your card credited until we ship please call us at 877-flags-07. We will be happy to reverse the charges and take your credit card information to process the charge again when we are ready to ship.

Flag Terms

*Heat Sublimated offer a level of depth and accuracy of color that is unattainable through traditional silk screening. The heat transfer process enables flawless re-creation of finely detailed artwork on durable, weather resistant fabric. The flags are washable and can be ironed. The design is on both sides, but generally in reverse on the back. Words at the top where the sleeve is will not be in reverse. *Featherhillbanners look and feel like linen, but are constructed of durable, all-weather fabric that is suitable for indoor or outdoor display.  The design is on both sides, but generally in reverse on the back. Words at the top where the sleeve is will not be in reverse. *Sculpted/Appliquéd flags offer a bright, vivid design made with the highest quality materials. Sculpted/Appliquéd flags with item numbers beginning with 'fc' are double thickness. The design is on both sides, but generally in reverse on the back. Words at the top where the sleeve is will not be in reverse.  *Blended Flags combine the boldness of an appliquéd flag with the weather resistance of a printed flag. The design is on both sides, but generally in reverse on the back. Words at the top where the sleeve is or the bottom where the hem is will not be in reverse. *Balloon are appliquéd and have a 'balloon' in them giving you a super 3-D effect.The design is on both sides, but generally in reverse on the back. Words at the top where the sleeve is or the bottom where the hem is will not be in reverse  * Premier Elite flags feature stunning designs, some with open latticework, and bold intricate borders. Made with SolarMax fade-resistant nylon, the Elite series flags are durable and beautiful works of art. Premier Inflatable Garden Charms are made of 210 polyester with a fade-resistant coating and tight satin appliqué stitching. Garden Charms have a 'balloon' in them giving you a super 3-D effect. *CatchABreeze Windsculpts combine a sculptural effect with a motion feature. A breeze starts the center portion spinning. *Lighted flags & banners are battery operated and activated by a touch button. *Glow in the dark flags have a special ink outlining the design that glows. Screen PrintedThe design is on both sides, but generally in reverse on the back. Words at the top where the sleeve is will not be in reverse
EMBELLISHMENT SYMBOLS Swirl & Twirl  Sparkle & Shine peek A Boo  Contour & Dimension Appliquéd Highlights

Free Shipping Details

Free shipping applies qualifying orders shipped within the Continental United States. flagsrus.org will choose the shipment method.

Shipping Outside the Continental US

Orders placed from outside the Continental US will have shipping fees based upon size, weight and your location. flagsrus.org will charge the customer the actual shipping cost. Please email with items to be purchased and your address to check the rates.
International customers are responsible for any customs, duties, taxes, and other charges imposed on the shipment. If the shipment is unclaimed or returned to flagsrus.org for any reason, the customer will be charged for any of the above charges imposed on us resulting from the unclaimed or returned package plus the original shipping costs.

Expedited Shipping

flagsrus.org ships most orders via USPS, or FedEx Ground. If you order expedited delivery via FedEx or Priority Mail and your order doesn't ship complete, any back ordered portions will be shipped via our standard shipping method. Orders for expedited delivery are dependent on the product being in stock. Orders with expedited delivery will be shipped as soon as possible. Please call 877-flags-07 to confirm same day shipping, to request Saturday delivery, signed receipt or to place your rush order.

Order Cancellations & Changes

You may cancel, change or correct an order for stock merchandise before the order ships. If an order for stock merchandise has shipped out you are subject to our standard returns and exchange policy if you chose to return it. You are responsible for the shipping charges to return an item.

Unavailable or Discontinued Items

If an item that you've ordered becomes unavailable or discontinued we will contact you via e-mail. If we don't get a reply we will make an attempt to call and will leave a message if there's no answer. If we don't get a reply from that, we will issue a site voucher and send the information via email.

Returns - Exchanges - Defects

flagsrus.org reserves the right to inspect any claims of damaged or defective goods prior to replacement, exchange or credit. Manufacturers warranty or guarantee shall apply to all products. We inspect all products to help eliminate shipment of defective goods. Our standard return policy, as outlined below, shall govern any defect return together with our right of inspection and final determination of a product's defect. Merchandise which has been used and determined by us to be defective is limited to and will be replaced with a like or a similar item if within the 15 day policy period. Wind or adverse weather damage is not a product defect

All items must be postmarked within 15 days.  Return the items and a letter including why your are returning it, if you want a credit or exchange, your name, email and shipping address and the date the item was received to:

flagsrus.org
109 S. 8th St.
Suite 2
Marysville, KS  66508

Returned items are subject to a 10% restocking fee. This fee will be deducted from your refund.  If the item is being returned due to a defect or our error, there is not a restocking fee.
The maximum return shipping paid on an item returned due to a defect or our error is equal to the cost of our free shipping method. We make every effort to accurately display the colors of an item. However differences in monitors may cause color variations. Items returned due to color variation are subject to the restocking fee. Items returned for credit between 16 and 30 days from purchase are subject to a 20% restocking fee. Items returned without complete original, undamaged packaging are subject to a 40% restocking fee. No refunds will be given on items returned after 30 days.

Shipping will be charged on exchanged items. Customer is responsible for the return postage/shipping cost on returns and items sent back for exchange as well as postage/shipping cost to ship the replacement order.

Orders that are refused upon delivery, or marked "refused", "return to sender", or "undeliverable", are subject to our standard restocking fee. Customer is responsible for the cost of initial and return shipping.

Items that are ship a second time due to incorrect address information provided on the order will be assessed a fee equal to our shipping costs.

All sales are final on items that are from our Clearance section and special orders.

Any credits due to customers will be made to the original credit card number used, except if you are returning a gift.  Allow 1-2 billing cycles for credits to appear on your statement.  Credits due to gift recipients are made in the form of a gift voucher that can be used for future purchases.  Credits or refunds for orders that were paid by check or money order will be made in the form of a gift voucher that can be used for future purchases. All credits or refunds $10 and under will be given in the form of a gift voucher that can be used for future purchases. Credits are issued on Tuesdays and Thursdays.

Wrong Item Received

If you received the wrong item, please email us and we will make arrangements to get the right item to you. We will ship the correct item as soon as you email us. However, if we ship the correct item to you before we receive the wrong item back from you we will require your credit card information to keep on file until we get the wrong item back. If we do not receive the incorrect item back from you within 10 days of shipping you the correct item we will charge your credit card for the item that is not paid for. If you ship the wrong item back to us we will refund postage for the package to be shipped back the same way it was sent to you unless you paid for expedited shipping then please ask and we will let you know how to send it back. (Example if we shipped it first class mail through the post office to you you need to send it first class mail through the post office back to us in order to get a full refund for the postage.) Please call and get approval before shipping an incorrect item back.

Wholesale Information

Sorry, but we don't wholesale.

Shipping Damage or Loss

If your order was damaged in shipping save the original packaging. Email us with details and we will take care of it.
If your order is not received email us and we will check on it.  Note: If you received a USPS Delivery Confirmation number it is not a tracking number, and information is only updated once the package is delivered.

Privacy Policy

We care about your privacy, and promise that we will only use your information responsibly. We will never release your personal information to any other unrelated parties. Customers who subscribe to any of our email list will only receive email about products, and specials from flagsrus.org and its sister sites. To be removed from our email list, simply click here to unsubscribe. Please allow 2 weeks to be removed.
This privacy notice discloses the privacy practices for flagsrus.org. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 877-flags-07 or mary@flagsrus.org.

Security

Information entered online when finalizing your order is encrypted using SSL technology.  You will notice either a "padlock" or "key" during the final checkout process when asked to enter your name, address, and credit card number.  If you'd rather, you can place your order via email or phone. Call 785-562-9822.